Privacy Policy

NovaRise Solutions ("NovaRise", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we keep it, and the choices and rights you have. It applies to our website, contact forms, and the services we provide.

1. Information we collect

We collect information in the following ways:

• Information you provide: name, email address, phone number, company name, project details, and any other information you submit through our contact form, data deletion form, WhatsApp, or email.
• Information collected automatically: basic technical data such as IP address, browser type, device type, pages viewed, referring URL, and timestamps. This is collected through standard server logs and analytics.
• Cookies and similar technologies: we use a minimal set of cookies needed to operate the site and, where applicable, to measure aggregate traffic. You can disable cookies in your browser settings.

2. How we use your information

• To respond to your inquiries and provide the services you request.
• To send you quotes, proposals, project updates, and invoices.
• To improve our website, services, and customer experience.
• To comply with legal obligations and to prevent fraud or abuse.
• With your consent, to send you marketing communications about our services. You can opt out at any time.

3. Legal bases for processing

Where applicable law (such as the GDPR) requires a legal basis, we rely on: your consent; the performance of a contractwith you; compliance with a legal obligation; and our legitimate interests in operating and improving our business in a way that does not override your rights.

4. How we share information

We do not sell your personal data. We share information only with:

• Service providers that help us operate the site and deliver our services (for example, email delivery via Resend, hosting, and analytics providers). They process data on our instructions and under appropriate confidentiality and security obligations.
• Legal and safety recipients when required by law, court order, or to protect the rights, property, or safety of NovaRise, our clients, or others.
• Business transfers in the context of a merger, acquisition, or sale of assets, with appropriate safeguards.

5. International transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your data when it is transferred internationally.

6. Data retention

We keep personal data only for as long as needed to fulfil the purposes described in this policy, to comply with our legal, tax, and accounting obligations, and to resolve disputes. Inquiry data is typically retained for up to 24 months after our last interaction, unless a longer period is required by law or by an ongoing engagement.

7. Security

We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal exceptions).
• Object to or restrict certain processing.
• Withdraw consent at any time where processing is based on consent.
• Request data portability where applicable.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us using the details below or use our Data Deletion Request form.

9. Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Third-party links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal data.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. Material changes will be communicated through the website or by email where appropriate.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: